Own Cars – Company Policies

At Own Cars, we strive to provide a seamless and hassle-free self-drive car rental experience while ensuring transparency, safety, and customer satisfaction. Below are our key policies to help you understand our terms and conditions before booking a vehicle.

1️⃣ Booking & Payment Policy

✅ Age Requirement: The renter must be at least 21 years old with a valid driving license.
✅ Valid Documents: A government-issued driving license, Aadhaar/PAN card, or passport is required for verification.
✅ Payment Terms: Full payment must be made at the time of booking via online payment, UPI, or credit/debit card/Cash .
✅ Security Deposit: A refundable security deposit is 5000/- required , and depending on the car model and rental duration.

2️⃣ Vehicle Usage Policy

✅ Kilometer Limit: Rental packages include 400 kilometers For 24 hrs .if km exceeds more than 400 then Additional kilometers will be charged as 8 ₹ per km for 5 seater and 10 ₹ per km for 7 seater charges will be applied. 
✅ Fuel Policy: Vehicles are provided with a certain fuel level and must be returned with the same level Extra fuel : Non – Refundable.
✅ Restricted Areas: Driving outside permitted geographical limits (e.g., outside Maharashtra) requires prior approval.
✅ Traffic Rules: The renter must follow all traffic laws and is responsible for any fines or penalties incurred during the rental period.

3️⃣ Cancellation & Refund Policy

✅ Free Cancellation: Cancellations made 24 hours before the booking start time are eligible for a full refund.
✅ Partial Refund: Cancellations made within 24 hours of pickup time may incur a cancellation fee.
✅ Security Deposit Refund: The deposit will be refunded within 3-5 Hours after check the vehicle and is returned in good condition.

4️⃣ Damage & Liability Policy

✅ Vehicle Inspection: The car must be checked before pickup, and any existing damage Dents ,long scratches ,Breakage, etc should be reported if renter damage the vehicle like Dents Long Scratches Breakage during the rental period the Repair Charges Will be Deduct in Deposit Amount because Dents ,long scratches ,Breakage, etc .Can’t be claim in insurance. .
✅ Accidental Damage: In case of an accident, the renter must inform Own Cars immediately and follow the insurance claim process and if accident is major and go to workshop for repair then renter will have to pay rent on a daily basis for the duration of the vehicle being parked in the workshop .
✅ Breakdown Assistance: 24/7 roadside assistance is available for mechanical failures.
✅ Insurance Coverage: All vehicles are fully insured, but renters are liable for damages beyond insurance coverage.                                                                        ✅ Don’t drink and drive if you are then you are all responsible for damage.

5️⃣ Pickup & Drop-off Policy

✅ Doorstep Delivery: Available at an additional charge within Pune city limits.
✅ Timely Return: Late return of vehicles attract additional charges If time exceeds more than 24 hrs then 200 ₹ per hr charges will be applied.if your time exceeds than 7 hr then full day charge will be applied.                                                                                                                                                                                                                   ✅ Cleanliness: The car should be returned in clean condition to avoid extra cleaning charges.

6️⃣ Privacy & Data Protection Policy

✅ Secure Transactions: Customer data, including payment details, is protected with high-security encryption.
✅ No Data Sharing: Own Cars does not share personal information with third parties without consent.

By renting a vehicle from Own Cars, you agree to abide by these policies to ensure a smooth and transparent rental experience.

For any queries, feel free to contact our 24/7 customer support! 🚗